Personal Data Protection Disclosure Statement
At Topaze Travel, we prioritize the security of your personal data at the highest level. With this understanding, it is our primary responsibility to ensure that the personal data of all individuals who interact with our company are processed, stored, and protected in compliance with the Law on the Protection of Personal Data (KVKK) No. 6698 and other relevant legislation. This Disclosure Statement explains how your personal data is collected, the purposes of processing, the legal basis, and your rights regarding your data.
1. Data Controller
Your personal data is processed by Topaze Travel (Alppaşa Seyahat Turizm Tekstil İnş. San. Tic. A.Ş.) as the data controller.
Contact Information:
- Address: Barbaros Mah. Müze Sok. No: 11 Muratpaşa, Antalya, Turkey
- Phone: +90 (850) 777-0125
- Email: [email protected]
2. Collection, Processing, and Purpose of Personal Data
Your personal data may be collected through:
- Direct sources: Our website, mobile application, call center, social media accounts, or face-to-face meetings.
- Indirect sources: Cookies or third-party service providers.
Types of personal data processed:
- Identity Information: Name, surname, date of birth.
- Contact Information: Phone number, email address, physical address.
- Reservation Details: Accommodation dates, hotel preferences.
- Payment Information: Credit card details (used only during the payment process).
- Transaction Security Information: IP address, log records.
Purposes of processing personal data:
- To facilitate reservation processes.
- To provide customer services and after-sales support.
- To promote products and services, share campaigns, and offer special deals as part of marketing activities.
- To conduct the company’s commercial activities and define business strategies.
- To comply with legal obligations and ensure adherence to regulatory requirements.
3. Transfer of Personal Data
Your personal data may be shared with the following parties for specific purposes:
- Accommodation and service providers: To complete reservation transactions with hotels and other service providers.
- Group Companies and Business Partners: To manage commercial activities and ensure customer satisfaction.
- Authorized Public Institutions: To comply with legal obligations and regulatory requirements.
- Suppliers: To provide technical infrastructure, payment services, and customer support.
All transfers are carried out in compliance with Articles 8 and 9 of the KVKK.
4. Legal Grounds and Methods of Collecting Personal Data
Your personal data is processed under the following legal grounds:
- Articles 5 and 6 of the KVKK.
- The fulfillment of contractual obligations.
- Compliance with legal obligations.
- Based on your explicit consent.
Data may be collected electronically (via the website, mobile application, email, cookies) or physically (through forms or contracts).
5. Your Rights as a Data Subject
Pursuant to Article 11 of the KVKK, you have the following rights:
- To learn whether your personal data is processed.
- To request information regarding the processing of your personal data.
- To learn the purposes of processing and whether your data is used for those purposes.
- To know the third parties to whom your data is transferred.
- To request the correction of incorrect or incomplete data.
- To request the deletion or destruction of your personal data.
- To object to unfavorable results arising from the automated processing of your data.
- To demand compensation for damages incurred due to unlawful processing.
You can exercise these rights by sending an email to [email protected] or by submitting a written application to our company. Your request will be processed within 30 days, free of charge. However, if additional costs arise, a fee may be charged in accordance with the KVKK tariff.
6. Data Retention Period
Your personal data will be retained for as long as necessary to fulfill the purposes of processing and in accordance with relevant legal retention periods. After these periods, your data will be deleted, destroyed, or anonymized in compliance with the KVKK and other applicable regulations.
7. Cookie Policy
Cookies collected via our website are used to improve the user experience and optimize our services. You can find detailed information about our cookie usage in our Cookie Policy.
8. Communication and Marketing Consent
We request your explicit consent to contact you via SMS, email, or phone regarding our products, services, and campaigns. You may withdraw this consent at any time by sending an email to [email protected].
At Topaze Travel, we value the protection of your personal data. We encourage you to contact us with any questions or requests regarding your personal information.
Topaze Travel Team